27 - Information to guests
Category : General management
Status : Mandatory
Type of accommodation : Camping facility

Definition (User manual)
The tourist accommodation shall provide information to the guests, including conference participants, on its environÂmental policy, including safety and fire safety aspects, inviting them to contribute to its implementation._x000B_The information conveyed to the guests shall refer to the actions taken on behalf of its environmental policy and provide information about the Community eco-label._x000B_This information shall be actively given to the guests at the reception, together with a questionnaire covering their views about the environmental aspects of the tourist accommodation._x000B_Notices inviting guests to support the environmental objectives shall be visible to the guests, especially in the common areas and the rooms._x000B_Specific actions for the different areas shall be:_x000B_Concerning energy:_x000B_• Where applicable, according to criteria 7 and 8, inform guests on switching off heating/air conditioning and lights._x000B_Concerning water and waste water:_x000B_• In the bathrooms there shall be adequate information to the guest on how to help the tourist accommodation to save water, - The guest shall be invited to inform the staff of any leak, - In the toilets, signs shall request guests to dispose of their waste into the waste bins instead of the toilets._x000B_Concerning waste:_x000B_- The guest shall be informed about the waste reduction policy of the tourist accommodation and the use of quality product alternatives to disposable and single portion products, and should be encouraged to use non-disposable products, in case where any legislation requires the use of disposable products, - They shall be informed how and where they can separate waste according to local or national systems within the areas belonging to the tourist accommodation and where to dispose of their hazardous substances._x000B_